Legal
Privacy Policy
This Privacy Policy describes how StitchPilot.ai ("we", "us", or "our") collects, uses, and shares information when you use stitchpilot.ai (the "Service").
1. Information We Collect
Account information: When you sign in with Google, we receive your name, email address, and profile picture from Google's OAuth service. We store this to identify your account.
Uploaded files: Images and embroidery files you upload to the Service are processed to provide the conversion or viewing feature you requested. Uploaded files may be stored temporarily on our servers during processing.
Usage data: We collect information about how you use the Service, including pages visited, features used, and conversion history. This helps us improve the Service and debug issues.
Payment information: Payment details are processed by our third-party payment provider. We do not store full payment card numbers on our servers.
Log data: Our servers automatically record information such as your IP address, browser type, referring URLs, and timestamps when you access the Service.
2. How We Use Your Information
- To provide, operate, and improve the Service
- To manage your account and billing
- To respond to support requests and communications
- To detect and prevent fraud or abuse
- To send transactional emails (account activity, billing receipts)
- To analyse usage patterns and improve our AI models in aggregate
3. Sharing Your Information
We do not sell your personal information. We may share information with:
- Service providers: Third-party vendors who help us operate the Service (hosting, payment processing, analytics). These vendors are contractually bound to protect your data.
- Legal requirements: If required by law or to protect our legal rights.
- Business transfers: In connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in control and applicable privacy terms.
4. Cookies and similar technologies
- Essential: keep you signed in, remember your settings and protect sign-in and checkout. These are always on.
- Analytics: Google Analytics and PostHog help us see how the site is used. In the EU, EEA, UK and Switzerland they stay off until you click Accept on our cookie banner; until then PostHog runs without cookies and doesn't identify you. Elsewhere they're on by default.
- How you found us: a first-party cookie (
sp_ft, 90 days) remembers the site or campaign you first came from, so we know which channels work. In the EU, EEA, UK and Switzerland it's only set after you accept.
We don't sell your data or use it for advertising. You can change your choice at any time with the Cookie settings button on this page, or by clearing cookies in your browser. We keep your choice for 12 months.
5. Data Retention
We retain your account data for as long as your account is active. Uploaded files are stored temporarily during processing and may be retained for a short period for debugging purposes. You can request deletion of your account and associated data by contacting us.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or export your personal data. To exercise these rights, contact us at privacy@stitchpilot.ai. We will respond within 30 days.
7. Children
The Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
8. Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on this page with a revised date. Continued use of the Service after changes constitutes acceptance of the updated Policy.
10. Contact
For privacy-related questions or requests, contact us at privacy@stitchpilot.ai.